Norfolk Ear Wax Removal privacy policy.
This privacy notice tells you what we do with your personal information.
Our contact details
Telephone
07459886764
info@norfolkearwaxremoval.co.uk
What information we collect, use, and why.
The information we collect about you is for the purposes of the appointment and the healthcare to ensure that we provide you with the very best and the most appropriate, advice
We collect or use the following information to provide services and goods:
· Names and contact details
· Addresses
· Date of birth
· Health information (allergies and health conditions)
· Health and safety information
We also collect or use the following information to provide services and goods:
· Health information
· Names
· DOB
· Address
We collect or use the following information for service updates or marketing purposes:
· Marketing preferences
· Telephone number and email
We also collect or use the following information to comply with legal requirements:
· Health information
· Names
· Date Of Birth
· Addresses
We will store information on current and relevant general health history and medication list, personal aural history, family general and aural history, health information, Names, addresses, DOB, given voluntarily by you.
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent from you – so, we can provide you a service and goods.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent from you.
Our lawful bases for collecting or using personal information for legal requirements are:
· Consent
Our lawful bases for collecting or using personal information to are:
The information we collect about you is for the purposes of the appointment and the healthcare to ensure that we provide you with the very best and the most appropriate advice. The care, products and services you’ve requested and other purposes e.g.:
• To respond to your enquiries.
• Remind you when your next appointments are due and confirming the oncoming appointments.
• We may contact you to ask for feedback on our products and services we have provided. This will assist us on making improvements accordingly.
• We may contact you to make you aware of relevant products and services we believe would be of interest and benefit.
• Bank account details, to pay for products/services provided. This information however won’t be stored.
• To keep you up to date on changes to our products and services.
• To make improvements on our service through survey, feedback requests to you, so we make sure our services and products stay relevant and beneficial.
• To confirm your identity and address.
Where we get personal information from
· People directly/Clients directly – given to use voluntary in order for use to deliver the service/goods agreed with the client/person.
How long we keep information
We fill in the patient records on a timely manner and all the notes are cohort.
In accordance with all applicable UK laws (health, legal and tax regulators) the records will be retained for as long as indicated. This will also depend on the treatment type or service you receive from our company and the type of information we collect from you.
Personal data is permanently deleted or securely destroyed at the end of its retention period.
Who we share information with
Data processors – companies who we might use to send you emails, call you, but this data is only shared for this purpose.
Norfolk Ear Wax Removal
This data processor does the following activities for us: It manages all the data.
If there is a clinical/safety need for us to share your data, we will inform you on the reason why and we will ensure your data is shared securely.
Other organizations we may share your data:
· Health care providers
· Professional or legal advisors
· External auditors or inspectors
· Professional consultants
· Organizations we’re legally obliged to share personal information with
· Emergency services (where necessary)
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. It’s important to keep us up-to-date with your latest contact details.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint/contactus using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint